Return Policy

We take great pride in our products and we want you to be delighted with your purchase. 

If your product is defective in any way we will either replace it or issue an online store credit or refund. Please note that since we make small, homemade batches, colour may vary from batch to batch and so your product may be just fine!  But contact us with any concerns, so we can put your mind at rest! 

If your purchase was made in an O’Canada Soapworks store, please contact the store directly. If you received your product by mail please contact us at or by calling 1-877-602-SOAP.